Key Responsibilities 

 Scheduling & Coordination 

• Allocate jobs to contractors and internal teams based on availability, location, and skillset.

• Prioritise urgent works and ensure deadlines are met.

• Monitor progress and update schedules in real time.

• Reschedule works as needed due to access issues, delays, or client changes.

System & Documentation Management

• Maintain accurate records in scheduling software or CRM systems.

• Ensure job sheets, instructions, and compliance documents are issued correctly.

• Track job status and ensure all updates are logged promptly.

• Responsible for preparing completed jobs for invoicing, ensuring all required documentation is accurate and submitted promptly.

Communication

• Liaise with clients, tenants, contractors, and internal teams to confirm appointments and resolve scheduling conflicts.

• Provide clear, professional updates and manage expectations.

• Escalate delays, no-access issues, or contractor non-compliance to the relevant manager.

Performance & Reporting

• Monitor KPIs such as job completion rates, response times, and missed appointments.

• Flag recurring issues and suggest improvements to scheduling processes.

• Review reports and ensure all documentation is accurate and complete.

• Attend KPI meetings with contract leads.