Scheduler
Salary:
£27,000 - £33,000 per annum
Location:
Harlow, Essex
Hours:
35 Hours per week
Role type:
Full Time
Key Responsibilities
Scheduling & Coordination
Allocate jobs to contractors and internal teams based on availability, location, and skillset.
Prioritise urgent works and ensure deadlines are met.
Monitor progress and update schedules in real time.
Reschedule works as needed due to access issues, delays, or client changes.
System & Documentation Management
Maintain accurate records in scheduling software or CRM systems.
Ensure job sheets, instructions, and compliance documents are issued correctly.
Track job status and ensure all updates are logged promptly.
Responsible for preparing completed jobs for invoicing, ensuring all required documentation is accurate and submitted promptly.
Communication
Liaise with clients, tenants, contractors, and internal teams to confirm appointments and resolve scheduling conflicts.
Provide clear, professional updates and manage expectations.
Escalate delays, no-access issues, or contractor non-compliance to the relevant manager.
Performance & Reporting
Monitor KPIs such as job completion rates, response times, and missed appointments.
Flag recurring issues and suggest improvements to scheduling processes.
Review reports and ensure all documentation is accurate and complete.
Attend KPI meetings with contract leads.
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